FAQs
Last updated: October 22, 2026
General Questions
What is YouBeCard?
YouBeCard is an online retail store serving customers throughout the United Kingdom.
Where does YouBeCard operate?
We currently serve customers throughout the United Kingdom.
How can I contact YouBeCard?
You can contact us by email at [email protected].
Orders
How do I place an order?
Select the product you wish to purchase, add it to your cart, proceed to checkout, enter your delivery and payment information, and complete the order.
Will I receive an order confirmation?
Yes. After placing an order, you will normally receive an order confirmation by email.
Can I cancel my order?
If your order has not yet been dispatched, contact us as soon as possible and we will make reasonable efforts to cancel it. Eligible online purchases may also be subject to statutory cancellation rights under UK law.
Shipping
How long does processing take?
Orders are generally processed within 1–2 business days after payment is confirmed, Monday through Friday.
How long does shipping take?
Standard Shipping generally takes 2–3 business days after processing.
What is the estimated total delivery time?
The estimated total delivery time is approximately 3–5 business days.
What is the order cutoff time?
Our daily cutoff time is 12:00 AM UK time (London).
Will I receive tracking information?
Tracking information will be provided when available after your order has been dispatched.
What if my order is delayed?
If your order is delayed, please contact us at [email protected] with your order number so we can assist you.
Returns & Refunds
How long do I have to return an item?
Eligible returns are accepted within 14 days of delivery for both defective and non-defective products, subject to applicable terms and statutory rights.
Who pays return shipping?
For eligible returns, a free return label will be provided and return shipping will be covered by YouBeCard.
Are there any restocking fees?
No. There are no restocking fees for eligible returns.
How long does a refund take?
Approved refunds are generally processed within 7 business days. Your bank or payment provider may require additional time to post the refund.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible at [email protected] and provide your order number and clear photographs where applicable. We will review the issue and provide an appropriate solution.
Do you accept exchanges?
Yes. We accept exchanges for eligible products, subject to our returns policy.
Payments
What payment methods are available?
Available payment methods are displayed during checkout.
Is my payment information secure?
Payments may be processed by secure third-party payment providers. We do not intentionally store complete payment card numbers or security codes on our own systems.
Privacy & Security
How is my personal information used?
We use customer information for legitimate purposes such as processing orders, delivery, customer support, returns, refunds, fraud prevention, legal compliance, and improving our services.
Do you sell my personal information?
No. We do not sell, rent, or trade personal information for unrelated purposes.
Need More Help?
If you have any other questions, please contact us using the details below.
YouBeCard
23 Queen Square
London, WC1N 3BG
United Kingdom
Email: [email protected]