Shipping policy

Last updated: October 22, 2026

Thank you for shopping with YouBeCard. We aim to provide clear and reliable delivery information for our customers.

1. Order Processing

Orders are generally processed within 1 business day after payment has been successfully confirmed.

Orders are processed from Monday through Friday, excluding public holidays where applicable.

Order Cutoff Time

Orders are processed according to our daily order cutoff time and business-day schedule. Orders placed after the applicable cutoff may be processed on the next available business day.

2. Shipping & Transit Time

Standard Shipping: 1–3 business days in transit after order processing.

Shipments are generally dispatched from Monday through Friday.

3. Total Delivery Time

The estimated total delivery time is approximately 2–4 business days, consisting of 1 business day for order processing and 1–3 business days for transit.

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, public holidays, high shipping volumes, or other unforeseen circumstances.

4. Shipping Coverage

Available shipping destinations depend on the options offered at checkout. Please check the available delivery options and any applicable shipping charges before completing your order.

5. Shipping Carriers

Orders may be delivered through established shipping carriers. The carrier may vary depending on the destination, package size, service availability, and other requirements.

6. Shipping Confirmation & Tracking

Once your order has been dispatched, we may send a shipping confirmation email. Tracking information will be provided when available.

7. Shipping Address

Please ensure that your delivery address is complete and accurate when placing your order. If you notice an error, contact us as soon as possible.

8. Delayed, Lost or Damaged Packages

If your package is delayed, appears to be lost, or arrives damaged, please contact us with your order number and relevant details. Photographs of the package and product may be requested to help us investigate a damaged delivery.

9. Delivery Delays

Although we aim to meet the estimated delivery times above, delays may occur due to circumstances outside our reasonable control, including carrier disruption, severe weather, public holidays, high parcel volumes, or other unforeseen events.

Nothing in this policy limits any applicable statutory consumer rights.

10. Contact Us

If you have any questions about shipping, please contact us:

YouBeCard
23 Queen Square
London, WC1N 3BG
United Kingdom

Email: [email protected]