Terms & Conditions
Welcome to our website – https://www.youbecard.co.uk/ (referred to as the “Website”). Before using the Website, its features, or making any purchase, please carefully read these Terms of Service (the “Terms”). These Terms govern your use of the Website and establish the terms applicable to your relationship with the operator of the Website when you make a purchase.
If you have not read or understood these Terms, we recommend that you contact us for clarification before making a purchase.
1. GENERAL INFORMATION
1.1. We are YouBeCard, an online retail store operating through our website.
Our address:
23 Queen Square
London, WC1N 3BG
United Kingdom
By using the Website or making a purchase, you agree to these Terms and applicable laws.
1.2. To use the Website and make a purchase:
- You must read and agree to these Terms.
- You must be legally able to enter into a contract under the laws applicable to you.
- You must provide accurate and complete information when placing an order.
1.3. The Website is intended for adults who are legally able to make purchases.
1.4. If you have questions about these Terms, please contact our customer support team before making a purchase.
1.5. We reserve the right to restrict access to the Website where we reasonably believe it is being used in violation of these Terms or for unlawful purposes.
2. WHAT WE OFFER
2.1. YouBeCard operates as an online retail store offering products for purchase through the Website.
2.2. Product descriptions, images, specifications, availability, and other product information are provided to help customers make informed purchasing decisions.
2.3. Customers should carefully review product descriptions and specifications before completing an order.
2.4. We make reasonable efforts to ensure product information is accurate and up to date. Minor differences may occur due to screen settings, manufacturing variations, or updates to product information.
3. PRICING, PAYMENTS, AND CHARGES
3.1. The final price of the goods, together with applicable delivery charges and other mandatory charges, will be displayed during checkout before you complete your purchase.
3.2. Prices displayed on the Website may change from time to time. Discounts and promotional pricing may also be offered.
3.3. We reserve the right to modify, suspend, or discontinue products. Such changes will not affect orders already accepted unless permitted or required by applicable law.
3.4. Payments are processed through the payment methods made available at checkout. Third-party payment providers may apply their own terms and security procedures.
3.5. You are responsible for providing accurate billing and payment information and ensuring that your chosen payment method is authorised for the transaction.
4. DELIVERY
4.1. Once your order has been placed and payment successfully confirmed, we generally process it within 1–2 business days.
4.2. Standard shipping generally takes approximately 2–3 business days after processing. The estimated total delivery time is approximately 3–5 business days.
4.3. Orders are generally processed Monday through Friday. Our order cutoff time is 12:00 AM UK time (London).
4.4. Delivery estimates are provided in good faith but are not guaranteed. Delays may occur due to carrier disruption, severe weather, public holidays, high parcel volumes, incorrect delivery information, or other circumstances outside our reasonable control.
4.5. Tracking information may be provided after dispatch where available.
4.6. Please ensure your delivery address is complete and accurate. We cannot guarantee delivery or prevent delays caused by incorrect or incomplete information supplied by the customer. This does not affect your applicable statutory rights.
5. RETURNS & REFUNDS
5.1. Eligible products may be returned within 14 days of delivery, subject to the conditions in our Return & Refund Policy and applicable consumer law.
5.2. To initiate a return, contact our customer support team using the information provided below. We will provide the appropriate return instructions.
5.3. Returned products should generally be unused and in their original condition and packaging where applicable. This does not restrict statutory rights where a product is faulty or where the law provides otherwise.
5.4. Eligible returns may be sent by mail using the return instructions provided by our support team.
5.5. For eligible returns, a return label will be provided and return shipping costs will be covered by YouBeCard in accordance with our Return & Refund Policy.
5.6. There are no restocking fees for eligible returns.
5.7. Approved refunds are generally processed within 7 business days after the returned product has been received and inspected, subject to applicable statutory requirements.
5.8. Nothing in these Terms limits or excludes any statutory consumer rights that cannot legally be excluded or restricted.
6. WARRANTY AND DEFECTIVE PRODUCTS
6.1. If you receive a defective, damaged, or incorrect product, please contact our customer support team as soon as possible.
6.2. Where applicable, provide your order number, photographs of the product or packaging, and a brief description of the issue.
6.3. After reviewing the issue, we will provide an appropriate remedy where required, which may include a repair, replacement, refund, or another remedy available under applicable law.
7. PERSONAL DATA AND CONTACTING
7.1. We take reasonable precautions to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
7.2. For details about how we collect and process personal information, please refer to our Privacy Policy.
7.3. We may contact you by email or phone where reasonably necessary to confirm or clarify details relating to your order.
8. RULES OF CONDUCT
8.1. You agree to use the Website only for lawful purposes.
8.2. You must not use the Website or our services for fraudulent, illegal, unauthorised, or harmful activities.
8.3. You must not attempt to gain unauthorised access to the Website, interfere with its operation, introduce malicious software, or misuse its functionality.
8.4. We reserve the right to investigate suspected misuse and take appropriate action where reasonably necessary.
9. DISCLAIMERS
9.1. The Website may contain links to third-party websites. Access to those websites is subject to their own terms and policies.
9.2. Unless otherwise indicated, Website content, including text, graphics, logos, images, designs, and other materials, is owned by or licensed to YouBeCard and is protected by applicable intellectual property laws.
9.3. We make reasonable efforts to maintain accurate Website information but cannot guarantee that the Website will always be completely accurate, uninterrupted, or error-free.
9.4. Nothing in these Terms excludes or limits any warranty, liability, or consumer right that cannot legally be excluded or limited.
10. INDEMNIFICATION
10.1. To the extent permitted by applicable law, you may be responsible for losses, claims, costs, or expenses arising directly from your unlawful or unauthorised use of the Website or your violation of these Terms.
11. LIMITATION OF LIABILITY
11.1. Nothing in these Terms excludes or limits our liability where such exclusion or limitation would be unlawful.
11.2. Subject to applicable law, we are not responsible for losses caused by circumstances outside our reasonable control or by unlawful or improper use of the Website by a user.
12. INTELLECTUAL PROPERTY
12.1. All intellectual property displayed on the Website belongs to YouBeCard or its respective licensors unless otherwise indicated.
12.2. You may not copy, reproduce, distribute, modify, publish, or otherwise use Website content or intellectual property without prior written permission, except where permitted by applicable law.
13. GOVERNING LAW AND DISPUTES
13.1. These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.
13.2. If you have a complaint or concern regarding an order or our services, please contact our customer support team first so that we can attempt to resolve the matter.
14. MISCELLANEOUS
14.1. If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions will remain in effect to the extent permitted by applicable law.
14.2. We may update these Terms from time to time. Updated Terms will be posted on the Website with a revised effective date.
15. CONTACT INFORMATION
We are YouBeCard.
Address:
23 Queen Square
London, WC1N 3BG
United Kingdom
Email: [email protected]